Contact the Stretch Store Team
Whether you have a question about a specific muscle massage roller or need assistance with an existing order, we are here to help. Our team is based in the Fitness Quarter of Manchester and is available to provide expert advice on all our stretching and recovery products. We value clear communication and aim to respond to all inquiries within one business day. Use the form below or reach out via phone or email to get the support you need for your mobility journey.
Tell us what you need
Reach us directly
45 High Street
Fitness Quarter
Manchester
M4 1BA, United Kingdom
Administrative and distribution office. No retail showroom on site.
Visit our Manchester headquarters
While we are primarily an online store, our Manchester headquarters is the heart of our operations. Located at 45 High Street in the Fitness Quarter, we are proud to be part of a vibrant local community. Please note that our office is for administrative and distribution purposes, and we do not have a traditional retail showroom at this location.
View MapPick the right channel for your question
General Inquiries and Product Advice
Not sure which peanut massage ball is right for your needs? Our knowledgeable staff can help you navigate our inventory. We understand the technical specifications of our products and can provide guidance based on your fitness goals and current mobility level. Whether you are starting a body stretching routine or looking for a specific back support cushion, we can point you in the right direction.
Order Support and Tracking
If you need an update on your shipment or want to make a change to an order, our customer service team is ready to assist. Please have your order number ready when you call or include it in your email so we can help you as quickly as possible. We work closely with our couriers to ensure timely delivery and resolution of any issues with your stretching equipment or recovery gear.
Call Our OfficeWholesale and Business Partnerships
We enjoy working with gyms, pilates studios, and corporate wellness programs. If you are interested in purchasing equipment in bulk or establishing a long-term partnership, please contact our business development team. We can provide custom quotes and logistics support for orders of any size — from a set of foam rollers for a studio class to a full kit of myofascial release tools for a new facility.
Email Business TeamFeedback and Suggestions
We are always looking to improve our product range and service. If you have feedback on an item you have purchased or a suggestion for a new tool we should carry — maybe a knee support sleeve you have been searching for, or a pilates mat with a particular texture — we would love to hear from you. Your input helps us remain the UK's leading provider of premium stretching equipment and post workout recovery gear.
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Checkout issue or discount code problem
Encountering an issue while trying to checkout? Our technical team is on hand to resolve any website-related problems. If you experience a glitch or have trouble applying a discount code, please let us know immediately so we can fix the issue and get your order processed. The fastest way is to email us with a short description of what happened, the device you are using, and any error you saw.
A quick guide to getting faster answers
A little context goes a long way. Here is what helps us help you when you contact the Stretch Store team.
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For orders
Include your order number and the email address used at checkout. If your package has not arrived, let us know the expected delivery date and any tracking updates you have received.
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For advice
Tell us your fitness goals and current mobility level. Mention whether you are looking for stretching for beginners or equipment for an established routine — the more specific you are, the better the recommendation.
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For website
Describe what you were trying to do, the device and browser you used, and any message you saw. Screenshots are welcome if you can attach them to your email.
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For wholesale
Share the products you are interested in, the approximate quantity, and your delivery timeline. We will come back with a custom quote and logistics plan for your studio, gym, or wellness program.
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Response time
We reply to all inquiries within one business day. Messages sent on Friday afternoon or over the weekend are answered the following Monday. For urgent order issues, calling is faster than email.
Browse our full range of stretching equipment
While you wait for a reply, explore our guides on foam rolling exercises and stretching for a stiff back, or browse our shop for mobility tools and recovery gear.